Welcome to OpsWatch! We are a secret shopper company specializing in hotels and restaurants. We also provide our service to convenience stores, grocery stores, retail outlets and other types of customer service related businesses. Our secret shoppers are experienced industry professionals that are able to give precise, accurate feedback on their observations of your operation. Our reports are fully customizable to tailor fit your specific needs and focus on those areas requiring extra attention.
In today's economy every customer's experience is extremely important! Our mystery shop reports are vital tools to ensure your customers will become, or continue to be, repeat customers. You will be provided a detailed report of your business from a customer's point of view. We highlight positive feedback, as well as, negative experiences allowing you to build incentive programs with your staff while continuing to increase your level of customer satisfaction, not to mention your bottom line. Our goal is to assist businesses in achieving the highest level of customer service. We oversee your operation when you are unable to do so. Don't settle for just any "secret shopper". Hire an industry professional!